We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items that are sent back to us within 7 days - all we ask is that you return items in a saleable condition, unworn, with the original packaging and labelling intact. Although we are not able to refund P&P charges or returns postage, Bluegingham will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting  as unfortunately we cannot be responsible for returns

Returns

In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached within 7 days, of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. Bluegingham.co.uk will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.

 There is no return or exchange for sale items.

Please note, Bluegingham cannot refund shipping and/or delivery charges. All items purchased on Bluegingham web site must be returned to our PO.BOX at the responsibility of the sender. Bluegingham cannot be held responsible for items lost or delayed when being returned.

Please note, No returns/exchange on personalised items.

 Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting enquires@bluegingham.co.uk  and write 'EXCHANGE' in your subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

 How to proceed with your return or exchange

Please email us at enquiries@bluegingham.co.uk  to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE.

 Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability.

 Securely wrap and package the item with a note detailing your request and attach the pre-printed address label to your parcel.

 Receiving a refund

Once your package has been returned to us within the above stated time frame we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchasers credit card/paypal   excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Bluegingham reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.